Bord Iascaigh Réigiúnach an Oirthir

Customer Charter

Our Customer Charter defines and highlights the level of service you can expect from the Eastern Regional Fisheries Board.

Mission Statement

To ensure that the valuable natural resources of inland fisheries and sea angling are conserved, managed, developed and promoted in their own right and to support sustainable economic activity, recreational amenity and job creation.

Coming to see us

Visits to our laboratory and fish farms are by appointment only

Equality & Diversity


Service through Irish

We aim to provide a service whereby:

Communicating with us

Contact by telephone

Contact by email/written correspondence

Please note during certain periods of the year, especially over the summer months, some of our staff will be involved in fieldwork and may not be in a position to reply within a short timeframe. You can be assured however that our staff will respond to you as quickly as possible on their return

Help us to help you

We can help you best if you:

Providing Information

We will provide clear, accurate and up-to-date information Publicly available documents and information leaflets will be available from our offices and on our website

Our Website

We will ensure that our website is:



You can help us by:

Send your suggestion directly to the:

Customer Service Officer,
Eastern Regional Fisheries Board,
Station Road, Ballyshannon, Co Donegal.


What to do if you are not happy

If you are not happy with our response you have the right to appeal to the Office of the Ombudsman
18 Lower Leeson Street, Dublin 2
Phone: 01 678 5222, LoCall: 1890 223030

Evaluation and Reporting

We will develop and activate an evaluation and reporting system in order to monitor the delivery of our customer service standards, which will include:

We will report on our performance on our website

Where you will find us

We are located in Blackrock, Co. Dublin,

The Eastern Regional Fisheries Board,
15a Main Street, Blackrock,
Co. Dublin
Phone: 01 2787022 International: + 353 1 2787022
Fax: 01 22787025 International: + 353 1 22787025
Website: www.fishingireland.netEmail:


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ERFB Activities

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